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Understanding your electric utility bill

FAQ for customers to better understand how to read their electric utility bill...

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Our Mission...

To help resolve conflicts between utilities and their customers through investigation, mediation, and education

Our Mission...

To fairly and efficiently exercise formal and informal audit and advocacy functions to ensure safe and reliable utility service at reasonable rates

Public Staff's Goal...

To ensure that customer interests are represented in the development and application of public policy by serving as a resource to the North Carolina Utilities Commission, government agencies, Governor’s Office and the North Carolina General Assembly

Public Staff Divisions

Transportation Division

Information for consumers on motor carriers and ferry companies

Consumer Services Division

Information for consumers on submitting utility-related complaints

Water, Sewer and Telephone

Information for consumers and industry

Economic Research Division

Information for consumers on rate of return, avoided costs and integrated resource plans

Energy Division

Information for consumers of Electric and Natural Gas Utilities

Helpful Resources...

Understanding your electric utility bill

FAQ for customers to better understand how to read their electric utility bill

Forms for Utilities

Reporting forms and instructions

Carbon Plan

Details regarding the implementation of HB 951's carbon reduction goals

Latest News, Updates and Request for Quotes

For the Latest Updates...

Recorded Public Hearings

To Access Recorded Public Hearings

North Carolina Utilities Commission Links

Upcoming Public Hearing and Agenda Information

Media Inquiries

For Media and Research Inquiries

Emergency Preparedness Message

For you and your family

Reports and Presentations

Public Staff and Commission Reports and Presentations